Answers
Questions, answered.
How vendor questions reach a wedding, who can answer what, what happens when plans change — and how pricing, billing and refunds work. Every answer matches how the product actually behaves.
Vendor templates
What a vendor brings to a wedding when they join, and where it lands.
Filling in placeholders
Who can answer which question on a timeline, and how to change it.
One planning business per account
Why an account belongs to one planning organisation, and what that means for freelancers and teams.
Vendor Pro
What the vendor business plan adds, who it is for, and how sponsored weddings work.
Refunds
Purchases are final, with guaranteed correction of duplicate charges and billing errors.
Free Vendor Account vs Vendor Pro
What stays free for every invited vendor, and what the business plan adds.
How Genevi compares
Why the wedding is paid for once, and what that means next to per-seat tools.
How the pricing page is organised
Why One Wedding comes first and vendors have their own comparison.
Monthly and annual billing
One control changes every recurring price; allowances never change with cadence.
One Wedding
The $35 one-time activation a couple, planner or vendor may buy.
Planner Solo
The recurring plan for an independent planning business.
Planner Studio
The recurring plan for agencies managing weddings as a team.
Free Vendor Account
The permanent free account for vendors joining weddings by invitation.
Vendor Pro plan card
The exact promises on the Vendor Pro card and what each one means.
Why no plan is labelled Recommended
Audience lines and real differences route each visitor, not a badge.